Ordering, Shipping and Returns
Payment Options
We currently accept American Express, Mastercard and Visa as forms of payment. All transactions are in Canadian dollars (CAD$).
Credit Card Processing With Moneris
Moneris processes more than 2.5 billion credit and debit card transactions a year and is the industry leader in credit card payment processing. Lavish & Lime have chosen the Moneris solution eSELECTplus to process all credit card transactions. On completion of "Checkout" you will be transferred to the Moneris secure payment page that will allow you to pay for your gifts. Please note in your browser that the address will change from lavishandlime.com... to https://www3.moneris.com/HPPDP/index.php, which is a secure website. "lavish and lime" will appear at the top of the form for payment details and on completion of these details you can return to lavishandlime.com.
For more information please visit:- www.moneris.com
If you have any further questions please contact Lavish & Lime Customer Service on 1 877 216 5463 or locally on 778 279 5463.
Verified By Visa
The Verified by Visa Service provides Visa cardholders with an extra level of security so you can shop online more confidently and significantly reduces fraudulent activity on your card. If you have not already done so, your Visa card issuer will take you to their website and ask you to create a personal password to confirm your authenticity during the check-out process for online purchases. Once created, this will provide greater protection against the unauthorized use of your card for online purchases and increased confidence and trust when shopping online.
For more information please visit:- www.visa.ca/verified/
If you have any further questions please contact Lavish & Lime Customer Service on 1 877 216 (LIME) 5463 or locally on 778 279 LIME (5463).
Sales Taxes
In Canada
All purchases within Canada accrue a Goods and Services Tax (GST) or a Harmonized Sales Tax. The current rate for British Columbia is 12%. The appropriate rate will be applied to your purchase based on your province of residence. All taxes are clearly detailed on your invoice. Please note the taxes are applicable based on the address of the credit cardholder making the purchase.
In the U.S.A
Purchases made by customers in the U.S.A are not subject to any Canadian taxes. However they maybe subject to duties and taxes when they enter into the U.S.A from Canada. Additionally, brokerage fees maybe incurred by the customer for clearing customs. We are not in a position to state what these maybe as they vary. Typically gifts of value less than $100.00 USD are not subject to the above, however we are unable to guarantee that this is the case. Any of the above taxes and fees are the responsibility of the customer. Each order is clearly marked "GIFT" on the customs declaration and the value of the item in CAD$ is stated as per U.S.A customs requirements, to minimise any delay in the receipt of your purchase.
Ordering
We have endeavoured to make ordering at Lavish & Lime as user friendly and simple as possible. Having perused our selection of contemporary classic gifts and identified the gift purchases you wish to make please follow the instructions below;
- Your Cart
Click on the gift you have chosen. Familiarise yourself with the gift description and pricing. At this stage you will be able to add the gift to a personal "Wish List" for future reference or "add to cart" to start your purchase. (You also have the option of emailing the details to a friend who maybe interested in gift idea for an up and coming special occasion.) Click "add to cart" and you will view a summary of the item(s), with description(s) and price(s) that you are interested in purchasing. At this stage you can "Alter" or "Remove" an item from your shopping cart, by making the change and selecting "Update". If you are happy with your gift entries, click on "Checkout".
- Personal Details
At this stage you will be able to view a summary of your order, with your associated personal information, in the form of Contact Information, Billing Address and Shipping Address. Select "Modify" if you wish to have a different "Shipping" from "Billing" address. Please enter the gift recipients address and "Update" the details.
Note: Please treat multiple ship-to addresses as individual orders. Our apologies for any delays caused.
- Place Order
You will be presented with an overview of your order and personal details. Check that these details are correct and once happy select "Submit Order".
Please wait while you are transferred from the Lavish & Lime website to the Moneris.com website. Lavish & Lime refers to Moneris.com as the agent of choice to handle your credit card details, offering increased security through their eSelect Plus (Hosted Paypage) service. You will see the address on your web browser change from http to https as you are taken to Moneris' Secure Socket Layer website to process your credit card details and enable payment for the items in your shopping cart. Lavish & Lime does not store your credit card details at any point. Please follow the instructions to pay for your gifts. On completion of payment you will move to step IV.
- Submit Order
Click on "Submit Order". You will receive a "Confirmation" that your order has been successfully placed and an online copy of your invoice, which you should print-off and retain a copy of for your records. You will be returned to the Lavish & Lime website.
- Order Tracking
When your order is dispatched you will receive an email from Canada Post, which will provide your unique tracking number. Please input your order reference to enable you to track your order successfully. Track Here
Shipping
Lavish & Lime use Canada Post(CPS) & U.S.P.S.as our preferred shipping method. For your convenience we use their "Expedited Parcel Service". If you require a faster CPS/U.S.P.S service please contact us directly on 1 877 216 LIME (5463) or email us at customerservice@lavishandlime.com.
In Canada
Canada Post aims to achieve the following delivery service standards:
| Vancouver Area |
1 day |
| British Columbia |
1 to 3 days |
| Rest of Canada |
2 to 7 days |
Please note the above are standards between the 21 major cities in Canada, these timescales increase as the areas delivered to become more remote. This increase in the delivery time can range from 1 to 3 days. You can track your package by clicking here. The rates for shipping are detailed below:
In Metro Vancouver, we are currently offering a flat rate charge of $7.00 for delivery on all orders. This consists of orders of any size and addresses within the 21 municipalities of the Metro Vancouver area. For all addresses outside this area the following rates apply:
| Metro Vancouver |
$7.00 |
$7.00 |
$7.00 |
$7.00 |
$7.00 |
| British Columbia |
$8.50 |
$10.00 |
$12.50 |
$15.75 |
$18.75 |
| Alberta, Saskatchewan |
$9.75 |
$11.00 |
$13.00 |
$16.50 |
$18.75 |
| Manitoba, New Brunswick, NW Territories, Nova Scotia, New Foundland, Nanavut, Ontario, PEI, Quebec, Yukon |
$11.50 |
$13.50 |
$14.75 |
$17.00 |
$18.75 |
The above rates include insurance and the ability to track your package. Please note certain items must be signed for on delivery.
In the U.S.A
CPS/U.S.P.S aims to achieve the following delivery service standards:
The following shipping rates apply to the states designated:
| ID, MN, MT, ND, OR, SD, WA, WY |
$14.75 |
$16.00 |
$17.75
|
$19.75 |
$21.75 |
| AZ, CA, CO, IA, KS, NE, NM, NV, UT, WI |
$15.50 |
$17.50 |
$19.50 |
$21.50 |
$23.50 |
| AL, AZ, GA, IL, IN, KY, LA, MI, MS, MO, OH, PA, TN, TX, WV |
$16.75 |
$18.00 |
$19.75 |
$22.00 |
$24.75 |
| AK, CT, DE, DC, FL, HI, ME, MD, MA, NV, NJ, NY, NC, NC, RI, SC, VT, VA, VI |
$17.90 |
$19.90 |
$21.90 |
$23.90 |
$25.90 |
The above rates include insurance and the ability to track your package. Please note certain items must be signed for on delivery. This includes all items being sent to the U.S.A from Canada.
If required, customers have the option of using UPS as carrier. Please advise us of your preference by contacting customer service on 1 877 216 LIME (5463) or locally on 778 279 LIME (5463). All UPS rates are calculated based on weight, size and destination.
Dispatch
Normally all orders received by midday, are dispatched next business day or when possible on the same working day of receipt. If this is not possible the order will be shipped next working day. Best endeavours will be used to meet these timescales. In the case of very busy seasonal periods please allow up to 3 business days for dispatch of your order.
If the order contains an item which is not in stock and is being pre-ordered prior to arrival. The order will be dispatched complete, on receipt of the outstanding item. Please call us on 1 877 216 5463 if you require clarification around timescales.
Our Returns Policy - Satisfaction Guaranteed
We believe passionately in the quality of our products. If you are not entirely happy with the product you have chosen or the gift you have received please return it to us within 30 days of delivery. We will be delighted to offer you a full refund or exchange, for the cost of the gift, provided the products are returned complete, in perfect condition, unused and with the original packaging. Please note that "Gift Wrapping" and "Shipping Charges" are non-refundable. All SALE items are final and may only be returned, if the item is faulty.
Automatic Postal Returns
If we have shipped an item to the address provided by a customer and it has been returned to us, either because the address provided was incorrect or because the package has not been collected by the customer after an attempted delivery by the relevant postal service. The customer will be responsible for the return postal charge to Lavish & Lime. If the customer then requests redelivery to an amended address or the original address they will be responsible for the costs associate with this redelivery. Any request for a refund will be net of the shipping charges incurred.
Making a Return
Prior to returning your gift please obtain a Gift Return No. (GRN). This can be done by emailing customerservice@lavishandlime.com or telephoning locally 778 279 5463 or toll free 1 877 216 LIME (5463) between 9.00am and 5.30pm PST.
We will provide you with a return mailing address with your request. This is a temporary measure as we finalise our new Vancouver address.
To ensure safe delivery, please return the gift with an insured courier: Canada Post, UPS or Canpar. Please ensure you retain your receipt for reference. Lavish & Lime will not be held responsible for items lost or damaged in transit. For all returns except where the item is faulty, you will be required to arrange and pay for the return of the product to us.
