Ordering, Shipping and Returns
Payment Options
We currently accept Visa and Mastercard as forms of payment. All transactions are in Canadian dollars (CAD$).
Moneris
Moneris processes more than 2.5 billion credit and debit card transactions a year and is the industry leader in credit card payment processing. Lavish & Lime have chosen the Moneris solution eSELECTplus to process all credit card transactions.
On completion of "Checkout" you will be transferred to the Moneris secure payment page that will allow you to pay for your gifts. Please note in your browser that the address will change from lavishandlime.com... to https://www3.moneris.com/HPPDP/index.php, which is a secure website. "lavish and lime" will appear at the top of the form for payment details and on completion of these details you can return to lavishandlime.com.
For more information please visit:- www.moneris.com
If you have any further questions please contact Lavish & Lime Customer Service on
1 877 216 5463 or locally on 604 922 2220.
Verified By Visa
The Verified by Visa Service provides Visa cardholders with an extra level of security so you can shop online more confidently and significantly reduces fraudulent activity on your card. If you have not already done so, your Visa card issuer will take you to their website and ask you to create a personal password to confirm your authenticity during the check-out process for online purchases. Once created, this will provide greater protection against the unauthorized use of your card for online purchases and increased confidence and trust when shopping online.
For more information please visit:- www.visa.ca/verified/
If you have any further questions please contact Lavish & Lime Customer Service on
1 877 216 5463 or locally on 604 922 2220.
Sales Taxes
All purchases within Canada accrue a Goods and Services Tax (GST), of currently 5%, additionally for delivery within British Columbia the Provincial Sales Tax (PST) of 7% applies. This equates to a 12% tax on the purchase price of your gift and shipping costs. For deliveries to Nova Scotia, Newfoundland & Labrador and New Brunswick, the Harmonized Sales (HST) of 13% is currently applicable. Please note the taxes are applicable based on the address of the credit cardholder making the purchase.
Ordering
We have endeavoured to make ordering at Lavish & Lime as user friendly and simple as possible. Having perused our selection of contemporary classic gifts and identified the gift purchases you wish to make please follow the instructions below;
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Your Cart
Click on the gift you have chosen. Familiarise yourself with the gift description and pricing. At this stage you will be able to add the gift to a personal "Wish List" for future reference or "add to cart" to start your purchase. (You also have the option of emailing the details to a friend who maybe interested in gift idea for an up and coming special occasion.) Click "add to cart" and you will view a summary of the item(s), with description(s) and price(s) that you are interested in purchasing. At this stage you can "Alter" or "Remove" an item from your shopping cart, by making the change and selecting "Update". If you are happy with your gift entries, click on "Checkout".
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Personal Details
At this stage you will be able to view a summary of your order, with your associated personal information, in the form of Contact Information, Billing Address and Shipping Address. Select "Modify" if you wish to have a different “Shipping” from "Billing" address. Please enter the gift recipients address and "Update" the details.
Note: Please treat multiple ship-to addresses as individual orders. Our apologies for any delays caused.
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Place Order
You will be presented with an overview of your order and personal details. Check that these details are correct and once happy select "Submit Order".
Please wait while you are transferred from the
Lavish & Lime website to the
Moneris.com website. Lavish & Lime defers to Moneris.com as the agent of choice to handle your credit card details, offering increased security through their eSelect Plus (Hosted Paypage) service. You will see the address on your web browser change from http to https as you are taken to moneris's Secure Socket Layer website to process your credit card details and enable payment for the items in your shopping cart. Lavish & Lime does not store your credit card details at any point. Please follow the instructions to pay for your gifts. On completion of payment you will move to step IV.
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Submit Order
Click on "Submit Order". You will receive a "Confirmation" that your order has been successfully placed and an online copy of your invoice, which you should print-off and retain a copy of for your records. You will be returned to the Lavish & Lime website.
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Order Tracking
Please input your order reference to enable you to track your order successfully.
Shipping
Lavish & Lime use Canada Post as our preferred shipper. For your convenience we use their "Expedited Parcel Service", which aims to achieve the following delivery service standards. If you require a faster CPS service please contact us directly on 1 877 216 LIME (5463) or email us at customerservice@lavishandlime.com.
| Vancouver Area |
1 day |
| British Columbia |
1 to 3 days |
| Rest of Canada |
2 to 7 days |
Please note the above are standards between the 21 major cities in Canada, these timescales increase as the areas delivered to become more remote. This increase in the delivery time can range from 1 to 3 days. You can track your package by clicking here. The rates for shipping are detailed below:
In
Metro Vancouver, we are currently offering a flat rate charge of
$7.00 for delivery on all orders. This consists of orders of any size and addresses within the 21 municipalities of the Metro Vancouver area. For all addresses outside this area the following rates apply:
| Up to $25.00 |
$8.50 |
| $25.01 to $50.00 |
$10.00 |
| $50.01 to $100.00 |
$12.50 |
| $100.01 to $150.00 |
$15.75 |
| Greater than $150.01 |
$18.75 |
The above rates include insurance.
Please note certain items must be signed for on delivery.
If required, customers have the option of using UPS as carrier. Please advise us of your preference by contacting customer service on 1 877 216 LIME (5463) or locally on 604 922 2220. All UPS rates are calculated based on weight, size and destination.
All orders received by midday, are dispatched where possible on the same working day of receipt.
Our Returns Guarantee
We believe passionately in the quality of our products. If you are not entirely happy with the product you have chosen or the gift you have received please return it to us within 30 days of delivery. We will be delighted to offer you a full refund or exchange, for the cost of the gift, provided the products are returned complete, in perfect condition, unused and with the original packaging. Please note that "Gift Wrapping" and "Shipping Charges" are non-refundable.
Making a Return
Prior to returning your gift please obtain a Gift Return No. (GRN). This can be done by emailing customerservice@lavishandlime.com or telephoning 1 877 216 LIME (5463) between 10am and 5pm PST.
Please mail the returned item to;
Customer Service
(Your GRN)
Lavish & Lime
1248 Gordon Ave
West Vancouver, BC
V7T 1R2
Canada
To ensure safe delivery, please return the gift with an insured courier: Canada Post, UPS or Canpar. Please ensure you retain your receipt for reference. Lavish & Lime will not be held responsible for items lost or damaged in transit. For all returns except where the item is faulty, you will be required to arrange and pay for the return of the product to us.
